FAQ - Frequently asked questions
Do you have trailers available for hire?
"Currently, the state of vacant trailers depends on the needs of our permanent partners. Please contact the logistics and transport department directly for trailer availability."
To which address should I send the documents and invoice?
"All correspondence including invoices and transport documents should be sent to the office address, i.e. MT Logistics Tomasz Maślak ul. Południowa 15/225, 70-001 Szczecin."
How do you deliver the documents?
„The documents are delivered as agreed with the client - either electronically (scans together with the invoice sent to the specified e-mail address) or in traditional form (original documents together with the invoice sent by registered mail via the Polish Postal Service).
On request, it is also possible to have the originals delivered by DHL courier with next working day delivery - in this case, please inform us in advance when placing your transport order.„
I do not see a transfer from you. Who should I contact?
"We process all payments in a timely manner. When we receive an invoice, we calculate its payment term from the date of receipt visible in the Post Office eMonitoring or from the date of receipt of the e-mail, unless another term has been individually agreed. However, if for some reason you have not received your payment, you should first contact the office at biuro@mtlogistics.pl indicating the invoice number, month of issue, container number and relationship."
I urgently need a scan of the shipping documents. To whom is it best to report such a need?
"To receive a scan of the shipping documents, please send an e-mail to biuro@mtlogistics.pl indicating the container number, relationship and order number."
I received an invoice in a different currency than I wanted.
"We issue all invoices in the currency as indicated in the transport order. In the absence of such information, all invoices will be issued in either the Polish currency for the foreign-Polish relationship or in a foreign currency for the foreign-foreign relationship."
I would like to obtain an individual transport quote.
"For an individual transport quote, please contact the shipping and logistics department directly at. mariusz@mtlogistics.pl; tomek@mtlogistics.pl or on the telephone numbers available under the CONTACT tab."
